Terms of service

4.1 Creating an account

Account creation and sign-in are handled by our authentication provider Clerk. You can sign in with the methods Clerk supports (currently email and Google sign-in). You are responsible for the accuracy of the information you provide, for keeping your credentials secure, and for all activity that takes place under your account.

If you suspect unauthorised use of your account, contact us at privacy@plantingmatrix.com without undue delay.

4.2 Deleting your account

To delete your account, email privacy@plantingmatrix.com from the address registered to the account. We will confirm the request and delete your account and content within 30 days, except where we're required by law to retain certain records (such as billing).

Self-service account deletion is on our roadmap.

5.1 What it does

Planting Matrix lets you plan ornamental garden beds. You can create projects containing beds, place plants from our built-in catalogue using pattern tools (cluster, drift, scatter, matrix), preview seasonal colour, and produce three per-bed deliverables: a summary, a shopping list, and a planting plan.

5.2 Exports

Deliverables can be exported by printing from your browser. This feature is available on paid plans (see section 6). The Service does not currently offer a separate data export endpoint, but it's on the roadmap for a business plan.

5.3 Storage limits

We may set and adjust reasonable usage limits (bed size, number of beds, content size, requests per minute) without notice. Limits in effect from time to time are shown in the application or its help documentation. We may suspend or throttle usage that exceeds these limits or appears abusive.

5.4 Availability

We aim for high availability but don't guarantee uninterrupted access. We may suspend the Service for maintenance, upgrades, or in response to security incidents.

6.1 Plans

Current plans, features, limits, and prices are shown at plantingmatrix.com/pricing. When you sign up or change plans, the terms specific to your selected plan are presented to you in the checkout and form part of the agreement between us.

A Pro tier with unlimited beds is in development, aimed at heavy individual users such as solo garden designers using the Service for their own practice. Pricing and availability will be announced closer to launch. To register interest, email us at privacy@plantingmatrix.com.

6.2 Free trial

Garden+ includes a free trial. The current trial length is shown on the pricing page and may be longer during the beta period. No payment method is required to start the trial. If you don't subscribe before the trial ends, your account will revert to the Starter plan and any content that exceeds Starter limits will become read-only until you upgrade or remove it.

6.3 Billing

Paid plans are billed in advance by Paddle, which acts as the merchant of record (reseller) for your purchase. This means Paddle, not Production AS, is the seller for the transaction and is responsible for charging and remitting applicable taxes; Paddle's own buyer terms also apply to your purchase. By subscribing, you authorise recurring charges on your selected payment method until you cancel.

All prices shown on our pricing page, in the checkout, and on receipts are total prices for consumers and include applicable value-added tax (MVA / VAT). For consumers resident in the EU or EEA, your local VAT rate is detected at checkout. The final total, including all taxes and fees, is always shown to you before you confirm your subscription.

For any billing interval other than monthly, the pricing page shows both the total price for the billing period and the equivalent monthly cost, as required by angrerettloven § 16.

VAT, sales tax, and similar indirect taxes are calculated, collected, and remitted through Paddle where required. Receipts are sent automatically to the email address on your account after each successful charge.

6.4 Cancellation

You can cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period. You retain access to paid features until then. We don't refund partial billing periods.

6.5 Right of withdrawal (Norwegian consumer law)

If you are a consumer resident in the EEA, the Norwegian Right of Cancellation Act (angrerettloven) gives you 14 days from the date you subscribe to a paid plan to withdraw from the contract without giving a reason.

To activate paid features immediately, the checkout asks you to expressly consent to immediate performance of the service and to acknowledge that you lose your right of withdrawal once the service has been activated for the billing period you have paid for. This is permitted under angrerettloven § 22 letter n.

To exercise your right of withdrawal during the 14-day period, email privacy@plantingmatrix.com or use the standard withdrawal form available at forbrukertilsynet.no. We will refund any payment within 14 days of receiving your withdrawal, using the same payment method you used to subscribe. If you have already used paid features during the 14-day period, we may deduct an amount proportionate to the part of the service already delivered, in accordance with angrerettloven § 26.

6.6 Price changes

We may change prices for paid plans or introduce new plans. For existing subscribers, changes take effect at the renewal that begins at least 30 days after we notify you. If you don't accept the new price, you can cancel before renewal.

6.7 Non-payment

If a payment fails and is not resolved after reasonable retries, we may downgrade your account to Starter or suspend access to paid features until payment is brought current.

7.1 Ownership

You retain all rights in the content you create in the Service, including project structures, bed designs, plant lists, notes, shopping lists, planting plans, and any photos you upload (collectively, "Your Content").

7.2 Licence to us

You grant Production AS a worldwide, royalty-free, non-exclusive licence to host, store, transmit, display, and process Your Content solely to operate and improve the Service and to provide it to you. This licence lasts for as long as Your Content is in the Service, and ends within 30 days after you delete it (or longer where required by law).

7.3 Featuring Your Content in marketing

We will not feature Your Content in our public marketing materials without your specific, separate permission. If you give permission, you can withdraw it at any time, and we will make reasonable efforts to remove the content from our active marketing channels. We cannot guarantee removal of materials already distributed, printed, or cached by third parties.

This section is consistent with our Privacy policy.

7.4 Responsibility for Your Content

You are responsible for Your Content and for ensuring that you have the rights to upload, store, and share it. In particular:

• If you upload photos that include identifiable people, you are responsible for any legal basis required to do so
• If you upload third-party text or images (for example, copied from another source), you are responsible for any necessary rights or licences
• We are not obliged to monitor Your Content, but we may remove content that violates these Terms or applicable law

7.5 Photos

The web app does not currently support photo uploads. If we add photo uploads (for example, in the mobile app or a future web release), they will be governed by these Terms and the Privacy policy. We will notify you before enabling the feature on your account.

9.1 Catalogue data

The plant catalogue is maintained by us and enriched from public sources including the Global Biodiversity Information Facility (GBIF) and Wikidata. We work hard to keep the catalogue accurate, but we provide it on an "as is" basis and do not warrant that any information is complete, current, suitable for your site, or fit for any particular purpose. See section 10 for the horticultural disclaimer.

9.2 Plant images

Plant images in the catalogue come from three types of source:

• Openly licensed images sourced from Wikimedia Commons and similar repositories. Recognised licences include CC0, public domain, GFDL, and Creative Commons BY and BY-SA. We display the title, author, source, and licence in each image's detail view.
• Images we own, including photographs we have taken or commissioned. These are the property of Production AS and are made available to you only as part of the Service.
• Images we have licensed from third parties under commercial or other private licence terms. These are used in the Service under our agreement with the rights holder and are not available to you for separate reuse.

When you export a summary, shopping list, or planting plan, you may use the resulting document for your own planning purposes – including printing it, sharing it with the people you are planning the bed for, and using it on site. You may not extract individual plant images from the Service for separate reuse outside the Service, except where an image is openly licensed and you comply with the original licence terms shown alongside it.

We make no warranty as to the accuracy of attribution, the validity of licence status for any third-party image, or the suitability of any image as a representation of a particular cultivar, regional variant, or seasonal appearance. You remain responsible for complying with the original licence terms when reusing any openly licensed image outside the Service.

9.3 User-suggested plants

If we add a feature for you to suggest plants or corrections to the catalogue, your submission becomes a contribution to the catalogue under a non-exclusive, royalty-free licence to use, edit, and publish it as part of the catalogue. We may credit you or omit credit at our discretion. We are not obliged to use any submission.

14.1 By you

You can stop using the Service and delete your account at any time (see section 4.2).

14.2 By us

We may suspend or terminate your account, with or without notice:

• If you breach these Terms, including the acceptable use rules in section 8
• If your account creates a security, legal, or operational risk for us or other users
• If we are required to do so by law or court order
• If we discontinue the Service or a plan tier (with at least 30 days' notice, except where impossible)

For minor or first-time breaches, we'll usually contact you and give you a chance to resolve the issue before taking action. For serious breaches, immediate action may be necessary.

14.3 What happens after termination

After termination, your right to use the Service ends. We will retain Your Content for 30 days to allow recovery on request, then delete it, except where we're required to retain certain records by law.

23.1 Entire agreement

These Terms, together with the Privacy policy and any plan-specific terms presented at sign-up, form the entire agreement between you and us about the Service.

23.2 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, reorganisation, or sale of assets, with notice to you.

23.3 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

23.4 Waiver

Our failure to enforce a right under these Terms is not a waiver of that right.

23.5 No agency

Nothing in these Terms creates a partnership, agency, employment, or joint venture between you and us.

23.6 Force majeure

We are not liable for failure to perform under these Terms to the extent caused by events outside our reasonable control, including natural disasters, war, terrorism, civil unrest, pandemics, labour disputes, government action, internet outages, or failures of third-party infrastructure.